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About this Privacy Notice

We know how important it is for you to understand how we use your data. This Privacy Notice sets out how and why we collect, store, process and share your personal data when you use this website. We will always do our best to be transparent with you about what we do with your personal data.

This Privacy Notice also tells you what your rights are in relation to the personal data you give to us. If you have any questions about this Privacy Notice or your rights under it please contact:

Address: Ingka Centres Holding BV, Bargelaan 20, 2333CT Leiden, Netherlands

Email: ingkacentres.privacy.gl@ingka.com

We are Ingka Centres Holding BV (“Ingka Centres”) and our registered address is Bargelaan 20, 2333CT Leiden, Netherlands. We are part of Ingka Group, which means that we are ultimately owned by Ingka Holding BV. Ingka Centres is the “data controller” of any personal data it may collect, process and hold about you, unless we inform you otherwise.

What personal data do we collect and what do we use it for?

We may use your personal data collected via this website for several purposes:

Responding to a query you have submitted via our web form

If you submit a query to us via the contact form on this website, we will collect the personal data submitted by you, such as your first and last name, phone number and email address for the purpose of communicating with you in relation to that query.

The data will be stored as long as necessary for that communication to take place.

The legal basis for the processing of your personal data is our legitimate interest to know who you are when you submit a request so that we are able to contact you to resolve your query.

Cookies

To make this site work properly, we sometimes place small data files called cookies on your device. Most big websites do this too.

What are cookies?

A cookie is a small text file that a website saves on your computer or mobile device when you visit the site. It enables the website to remember your actions and preferences (such as login, language, font size and other display preferences) over a period of time, so you don’t have to keep re-entering them whenever you come back to the site or browse from one page to another.

How do we use cookies?

When you access Ingka Centres’ web sites, data (e.g. type of Internet browser and operating system used, domain name of the web site from which you came, number of visits, average time spent on the site, pages viewed) is automatically collected (i.e., not by registration) and stored with the purpose of monitoring the attractiveness of the web sites and for improving the performance and/or content. The collection of such data is carried out through the use of ‘cookies’ and other technologies to help us understand and show which parts of the web site are popular, where our visitors are going, and how much time they spend there. A cookie consists of information sent by a web server to a web browser, and is stored by the browser. The information is then sent back to the server each time the browser requests a page from the server. This enables the web server to identify and track the web browser. The cookies used by Ingka Centres are technical cookies necessary in order to study traffic patterns, which are used to customize your experience and provide greater convenience each time you interact with us.

When entering an Ingka Centres web site, you will be asked to accept cookies. If you press the button “Accept”, you agree to the use of cookies on the web site. However, if you choose not to accept cookies or if you have 'cookies' disabled, you will continue to have exactly the same access to our web site’s content as with 'cookies' accepted or enabled. It will only result in slightly less accurate usage figures for Ingka Centres’ internal reports. Please note that even if you have accepted cookies, you can always change your mind by subsequently clearing the browser from all cookies. You will be asked to accept cookies again the next time you visit the web site and you can then choose whether to accept or not.

We use Google Analytics to analyse the use of our website. Google Analytics gathers information about website use by means of cookies. The information gathered relating to our website is used to create reports about the use of our website. Google's privacy policy is available at: https://policies.google.com/privacy

We use Linkedin Insight Tags to collect specific data related to user interactions, such as page views, conversions, and other relevant metrics. The Insight Tag collects metadata, including IP addresses, browser information, and device details. This data helps us better understand the website audiences at an aggregated level and track conversions effectively. Linkedin's privacy policy is available at: https://www.linkedin.com/legal/privacy-policy

How to control cookies

You can control and/or delete cookies as you wish – for details, see www.aboutcookies.org. You can delete all cookies that are already on your computer and you can set most browsers to prevent them from being placed. If you do this, however, you may have to manually adjust some preferences every time you visit a site and some services and functionalities may not work.

Who do we share your personal data with?

We will never sell any of your personal data to a third party. However, in order for us to provide our services to you, we may share your personal data with our suppliers that help us run the website and/or group companies, as detailed below. Whenever we share your personal data, we put safeguards in place which require these organisations to keep your data safe and to ensure that they do not use your personal data for their own marketing purposes.

Group companies

We may share the personal data we collect with other companies in Ingka Group where those other companies provide services to us or share various operations and business processes with us (such as Ingka Centres Spain or Ingka Centres Poland). We will do this because it is in our legitimate interests to do so.

Transfer of your personal data outside the EEA

We may need to transfer your personal data outside of the European Economic Area (EEA) for example China, in the following circumstances:

  • Where you have requested a service which is fulfilled by one of our group companies which sit outside of the EEA; or

  • Where we work with a supplier which processes some of the personal data outside of the EEA.

In such cases, we will make sure that any transfer of your personal data to countries outside the EEA is subject to appropriate safeguards as if it were being processed inside the EEA and under the guiding principles set out in this Privacy Notice.

If you would like further information please contact us.

Your rights

You have a number of rights relating to your personal information and what happens to it. You are entitled to:

  • have your data processed in a fair, lawful and transparent way;

  • be informed about how your personal data is being used, an example being this Privacy Notice;

  • access personal data we hold about you;

  • require us to correct any mistakes in your personal data;

  • require us to delete personal data concerning you in certain situations where there is no good reason for us to continue to process it;

  • request that we transfer your personal data to you or another service provider in a simple, structured format;

  • object at any time to processing of your personal data for direct marketing purposes;

  • object to automated decision making which produces legal effects concerning you or similarly significantly affects you;

  • object in certain other situations to our continued processing of your personal data; and

  • otherwise restrict or temporarily stop our processing of your personal data in certain circumstances.

You also have the right to complain about our use of personal data to your local data protection authority, but we would be grateful if you would contact us first so that we can try to resolve your concerns directly.

Security and retention of your personal data

Security of your personal data

We take the security of your personal data very seriously. We have implemented various strategies, controls, policies and measures to keep your data secure and keep these measures under close review. We protect your data by using encryption techniques and we use other safeguards such as firewalls and password protection. This means that your data is protected and only accessible by co-workers who need it to carry out their job responsibilities. We also ensure that there are strict physical controls in our buildings which restricts access to your personal data to keep it safe.

Retention of your personal data

In broad terms, we will only retain your personal data for as long as is necessary for the purposes described in this Privacy Notice. This means that the retention periods will vary according to the type of the data and the reason that we have the data in the first place.

We have procedures in place regarding our retention periods which we keep under review taking into account our reasons for processing your personal data and the legal basis for doing so.

Changes to this Privacy Notice

We may update this Privacy Notice from time to time and will place any updates on this webpage.

This Privacy Notice was last updated on 2024-05-30.